Garima is a seasoned professional with over a decade of experience in Quality Management, Audit Management, Data collection & processing, and Analysis & reporting. She brings a wealth of expertise to the table and is known for her unwavering commitment to maintaining the highest standards of quality and operational excellence. Her career has been characterized by a strong dedication to understanding and improving processes, and she consistently delivers results. Garima is driven by the goal of contributing her skills and experience to a professionally managed company, where she can continue to learn and grow in a competitive, innovative, and challenging work environment.
Although Garima’s professional background primarily focuses on Quality and Operations, her extensive experience in managing processes and implementing Standard Operating Procedures (SOPs) equips her with a strong foundation in overseeing complex systems. Her role as an Operations Manager at NetQuall Technologies in Mohali demonstrates her adeptness in managing process Key Performance Indicators (KPIs) and understanding client requirements. She is skilled in real-time monitoring to ensure process decorum and hygiene, as well as in addressing escalations and presenting reports to higher management.
Professional Experience: Garima’s career history includes roles such as Quality Compliance Manager at Unifane Solutions Pvt. Ltd., where she developed, implemented, and maintained quality management systems. She has a proven track record of continuous improvement, quality and process audits, preventative and corrective actions, root cause analysis, and solutions implementation. She excels in providing excellent customer service and managing teams of team members, including Lead/SMEs. As a Senior Quality Analyst at Teleperformance Pvt. Ltd., Garima handled transactional audits for various Lines of Business (LOBs), prepared and analyzed internal and external quality reports, and facilitated calibration sessions with clients to enhance processes. Her expertise extends to participating in customer and client listening programs, preparing performance reports, and engaging stakeholders for consistent information flow. Garima’s extensive experience and expertise make her a valuable asset to our organisation, and she is primed to continue contributing her skills in a dynamic and challenging work environment.
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